I would like to provide an update on the state of the business, cover some of the lessons we've learned over the last few months of craziness, and provide an update on our fulfillment timelines and updates to our inventory management process.
Before we get into the updates, I would like to thank each of you for your support and patience as we've gone through these growing pains and we've learned the lessons needed to become the bullet supplier that you deserve. Your support has seen our company grow from making 80,000 bullets per month in January of 2018 to 800,000 bullets per month in December of 2018. We've also been able to create 4 jobs along the way, and there is no way we could have done any of that without you. So thank you from each of us on the Gallant Crew for supporting us and allowing us to get up and sling lead every day.
Inventory and Fulfillment Updates
All orders being placed after 3/1/19 will be shipped within 5 business days, per our shipping policy. Our goal will be to ship the majority of orders in less time than that. In order to ensure this, we have made the following changes to our inventory process:
1. Bullets are no longer made to order. All bullets listed on the website are bullets that are in inventory and waiting to be packaged for shipment.
2. Bullet inventory numbers on the website will be updated at 9:00 AM MST Monday through Friday.
3. A tracker has been added to the website to show when out of stock bullets are scheduled to be manufactured again. You can view this tracker here. This tracker will also be updated on a daily basis.
Out of Stock Notifications
We became aware that our out of stock notifications were not automatically notifying customers when products were coming back in stock. As of 2/28/19 we have implemented a new notification system that will automatically notify you when your bullets are back in stock via email. When going to a page with out of stock bullets, a pop up will appear asking you to input your email. Simply put your email in there and our website will take care of everything else.
Customer Service and Support
We also experienced a backlog in our response to customer emails and inquiries as a result of the increase in demand and as a result, we now have a dedicated Team Member, Stephanie, running our email@example.com account. Stephanie checks the support account twice a day (morning and noon) Monday through Friday, and will get back to you within one business day. Our goal is to ensure that we never leave another customer in the dark as was the case through December and January.
Holiday Lessons Learned
The holiday season caught us off guard with a spike in demand that was well over what we estimated, resulting in the majority of fulfillment times going well into January, with a handful of orders still waiting today. Under our current plan, we will have all orders caught up and out the door by the end of next week. We are also beginning to build an inventory this month to cover Black Friday and holiday sales so we don't enter a 3 month backlog this coming season.
As always, please feel free to reach out to us at firstname.lastname@example.org with any questions and we'll be happy to help you!
- Eli and the Team
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